Refund & Cancellation Policy

Last updated: 13 October 2026

1. Merchant refunds

Refunds to end customers are initiated by the merchant via the Nouw dashboard or API. Refunds are credited to the original payment method, typically within 5–7 business days depending on the bank or network.

2. Failed transactions

If an amount is debited but the transaction fails, it is automatically reversed to the source account as per the timelines of the respective payment rail.

3. Service fees

Nouw's service fees and applicable GST are non-refundable once a transaction is processed, unless otherwise agreed in writing.

4. Cancellation of services

Merchants may terminate their account with 30 days' written notice. Pending settlements will be released after deducting any dues, refunds or chargebacks.

5. Disputes

For any refund or payment dispute, contact support@nouw.io.